Merchant Support Center
Welcome to the VibeStock Support Center. We are committed to ensuring your supplier catalogs and live Shopify inventory operate smoothly, reliably, and without broken listings.
Direct Support Channels
Primary Support Email: support@vibestock.app
In-App Support Desk: Accessible directly within your Shopify Admin under Apps > VibeStock Catalog Sync
Operating Hours: Monday – Friday, 08:00 – 18:00 CET
Response Time Service Level Agreement (SLA)
| Commercial Plan Tier | Initial Response SLA | Support Channel |
|---|---|---|
| Starter ($29/mo) | Within 24 business hours | Email & In-App Support (support@vibestock.app) |
| Growth ($59/mo) | Within 12 business hours | Priority Email Support (support@vibestock.app) |
| Scale ($129/mo) | Within 4 business hours | Dedicated Account SLA |
Frequently Asked Questions & Troubleshooting
1. Why was my catalog row quarantined in staging?
VibeStock automatically protects your store by isolating rows that contain negative pricing, missing primary SKUs, or malformed stock quantities. You can review validation diagnostics and inspect affected rows directly in your merchant dashboard under Imports.
2. How do Saved Mapping Profiles work?
When you map supplier columns (e.g. Item_Code → SKU, WholeCost → Price), click Save Mapping Profile. When you receive next week's catalog from that same supplier, select the profile from the dropdown to instantly re-apply all mappings without manual re-entry.
3. What happens during a Preview / Dry-Run?
A dry-run parses your entire CSV or XLSX spreadsheet, validates business rules, and displays a sample of normalized records. It is 100% non-mutating: zero products, batches, or inventory mutations are written until you explicitly click Confirm & Import Catalog.
4. How do I upgrade my Managed Active SKU capacity?
In your Shopify Admin, navigate to Apps > VibeStock > Settings > Plans to select a higher tier. Upgrades take effect immediately via standard Shopify Billing.